Efektivitas Inovasi Manajemen Dalam Penggunaan Mesin Anjungan Dukcapil Mandiri Sebagai Pelayanan Administrasi Kependudukan Di Desa Tegalluar

Abstrak

This study aims to evaluate the effectiveness of the Anjungan Dukcapil Mandiri (ADM) machine as a population administration service in Tegalluar Village. Through a qualitative descriptive approach, data were obtained from in-depth interviews with various stakeholders and validated using source triangulation and member checking techniques to ensure the accuracy of the information. The results of the study indicate that the ADM machine in Tegalluar Village has made a positive contribution by facilitating public access to population administration services. This success is supported by intensive socialization programs, training for staff operating the machines, and the BDS (Bedas Digital Services) application, which assists the community in handling various population documents such as Family Cards, Identity Cards, Birth Certificates, Death Certificates, and Child Identity Cards.

However, the study also reveals certain challenges that need to be addressed. Some members of the community, particularly those less familiar with technology, still face difficulties in using the ADM machine and require additional assistance. Furthermore, internet connection disruptions also pose a significant obstacle to optimizing the use of this machine. To improve the effectiveness of the ADM machine in the future, this study recommends that the village government and Disdukcapil continue to conduct ongoing socialization, provide basic technology training for the community, and regularly monitor and evaluate the performance of the ADM machine. With these measures, it is hoped that the use of the ADM machine can be further optimized and reach all segments of the population.