https://bussines.uho.ac.id/index.php/journal en-US <div><strong>License Term</strong></div> <ol> <li class="show">Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a <a href="http://creativecommons.org/licenses/by-sa/4.0/" rel="license">Creative Commons Attribution-ShareAlike 4.0 International License</a>.</li> <li class="show">Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.</li> <li class="show">Every publication is open access for educational purposes, research, and library. Other than the aims mentioned above, the editorial board is not responsible for copyright violations.</li> </ol> <p><a href="http://creativecommons.org/licenses/by-sa/4.0/" rel="license"><img src="https://4.bp.blogspot.com/-LgpKO-JuBEg/XLwPlL_1hZI/AAAAAAAAJ7s/DfseqeUt0YEggZ9Eqz0fu8r8bHEL_fOeACK4BGAYYCw/s1600/1280px-CC-BY-SA_icon.svg.png" alt="Creative Commons License" /></a> <strong>Business UHO: Jurnal Administrasi Bisnis</strong> this work is licensed under a <a href="http://creativecommons.org/licenses/by-sa/4.0/" rel="license">Creative Commons Attribution-ShareAlike 4.0 International License</a></p> <p>Copyright ©2022 <strong>Author</strong> Powered by <a role="button" href="https://pkp.sfu.ca/ojs/" target="_blank" rel="noopener">Public Knowledge Project OJS</a></p> erniqomariyah_fisip@uho.ac.id (Erni Qomariyah) muh.elwan@gmail.com (La Ode Muhammad Elwan) Sat, 17 Oct 2026 09:18:34 +0000 OJS 3.3.0.11 http://blogs.law.harvard.edu/tech/rss 60 https://bussines.uho.ac.id/index.php/journal/article/view/137 <p><em>This study examines how service quality and brand image shape repurchase intention in the floral bouquet industry, and whether customer satisfaction mediates these effects in a high-symbolism, high-perishability retail context. A quantitative cross-sectional survey collected data from 160 purposively sampled consumers who had purchased floral bouquets in Denpasar, Bali. A seven-hypothesis structural model was tested using Partial Least Squares Structural Equation Modeling (PLS-SEM) in SmartPLS 4, with 5,000-sample bootstrapping for mediation testing. Service quality was strongly associated with customer satisfaction (β = 0.873, p &lt; 0.001), and its relationship with repurchase intention was fully mediated by satisfaction (indirect β = 0.620, p &lt; 0.001; direct β = −0.149, p = 0.339). Brand image had a significant direct effect on repurchase intention (β = 0.267, p &lt; 0.001) but no significant effect on customer satisfaction (β = 0.036, p = 0.460) and no satisfaction-mediated effect (indirect β = 0.025, p = 0.470). Discriminant validity between service quality and brand image was not established (HTMT = 0.971), so the separation of these pathways should be interpreted with caution. The findings suggest that, in this context, service quality relates to repurchase intention mainly through the satisfaction it generates, whereas brand image shows a direct association with repurchase intention. For creative-economy SMEs, the results indicate that reliable service delivery is the main route through which satisfaction, and in turn repurchase intention, is built.</em></p> I Putu Iwan Pramana Putra, I Gusti Ngurah Dwi Wiryawan, Ni Luh Adisti Abiyoga Wulandari Copyright (c) 2026 I Gusti Ngurah Dwi Wiryawan, I Gusti Ngurah Dwi Wiryawan, Ni Luh Adisti Abiyoga Wulandari https://creativecommons.org/licenses/by-nc-sa/4.0 https://bussines.uho.ac.id/index.php/journal/article/view/137 Sat, 17 Oct 2026 00:00:00 +0000 https://bussines.uho.ac.id/index.php/journal/article/view/138 <p>Penelitian ini bertujuan untuk menganalisis dan menguji secara empiris hubungan antara gaya kepemimpinan dan kompetensi karyawan pada PT Gonusa Prima Distribusi Jakarta Timur. Penelitian ini dilatarbelakangi oleh masih adanya ketidakkonsistenan hasil penelitian terdahulu mengenai hubungan gaya kepemimpinan dan kompetensi serta terbatasnya bukti empiris pada konteks perusahaan distribusi. Penelitian menggunakan pendekatan kuantitatif dengan desain cross-sectional. Populasi penelitian terdiri atas 32 karyawan dan seluruh anggota populasi dijadikan responden melalui teknik sampel jenuh. Data dikumpulkan menggunakan kuesioner dengan skala Likert lima poin dan dianalisis menggunakan regresi linear sederhana. Pengujian meliputi uji validitas, reliabilitas, normalitas, linearitas, heteroskedastisitas, uji t, uji F, dan koefisien determinasi. Hasil penelitian menunjukkan bahwa gaya kepemimpinan memiliki hubungan positif dan signifikan secara statistik dengan kompetensi karyawan, dengan koefisien regresi sebesar 0,769 dan nilai signifikansi 0,000. Nilai R sebesar 0,926 dan R² sebesar 0,858 menunjukkan bahwa model yang memasukkan gaya kepemimpinan dapat menjelaskan 85,8% variasi kompetensi karyawan dalam sampel penelitian, sedangkan 14,2% berkaitan dengan faktor lain di luar model. Temuan ini memberikan bukti empiris dan kontekstual bahwa gaya kepemimpinan merupakan faktor yang relevan dalam menjelaskan kompetensi karyawan pada perusahaan distribusi. Secara praktis, hasil penelitian menunjukkan pentingnya penguatan arahan, komunikasi, umpan balik, evaluasi, motivasi, dan dukungan pengembangan karyawan dalam praktik kepemimpinan. Karena penelitian menggunakan desain cross-sectional, hasil penelitian menunjukkan hubungan statistik pada periode pengamatan dan tidak dimaksudkan sebagai bukti kausalitas mutlak.</p> <p><strong>Kata kunci</strong>: gaya kepemimpinan; kompetensi karyawan; perusahaan distribusi; regresi linear; sumber daya manusia.</p> Tina Rosa, Prihandono, Suwarni, Suhra Damayanti Copyright (c) 2026 Tina Rosa, Prihandono, Suwarni, Suhra Damayanti https://creativecommons.org/licenses/by-nc-sa/4.0 https://bussines.uho.ac.id/index.php/journal/article/view/138 Wed, 21 Oct 2026 00:00:00 +0000